10 years' experience working with subject matter experts, business analysts, software developers, and project managers.

10 years' experience writing: standard operating procedures (SOP's), work instructions, quick reference guides (QRG's), policies, end user manuals/guides, instructions, business requirements, and release notes.

7 years' experience with training, curriculum development, and instructional design

Knowledge and use of ADDIE instructional design model.

Assessing needs analysis for various audiences based on scope and skill level for new policies and procedures.

Experience with project planning in an agile environment

Creation of style guides and templates for document consistency and branding​