About Me

Thank you for visiting my website! I look forward to working with you!

I have been writing professionally for over 10 years and specialize in Technical Writing which includes policies, standard operating procedures, instructional materials, and end user documentation. With my experience in Instructional Design and passion for learning new technology, added to my love of writing, I have written and published hundreds of pages of materials in collaboration with Subject Matter Experts (SMEs).

I have a background in insurance, fintech, and biotechnology and have worked in these industries since 2012.

Skills & Experience

10 years' experience working with subject matter experts, business analysts, software developers, and project managers.
10 years' experience writing standard operating procedures (SOP's), work instructions, quick reference guides (QRG's), policies, end user manuals/guides, instructions, business requirements, and release notes.
7 years' experience with training, curriculum development, and instructional design
Knowledge and use of ADDIE instructional design model.
Assessing needs analysis for various audiences based on scope and skill level for new policies and procedures.
Experience with editing and developing API and SaaS documentation

Education

Bachelor of Arts, B.A., English Literature
Gordon College

Associate of Arts, A.A., Business Communication
NECC